RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Our policy lasts 14 days. If 14 days have gone by since your goods have been delivered, unfortunately we can’t offer you a refund of any kind.

Once we receive returned packages they are inspected & will be processed within 6-12 business days. You will then be given a store credit of the amount of the item at the time of purchase minus shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year! All denied returns or returns received after 30 days will be donated to charity.

If the received goods are damaged and need to be returned or refunded, please provide the invoice and photos of the damaged goods to our customer service mailbox.

Refunds are not supported in the following two situations:
1. The goods are received and have been disassembled for use or the packaging is damaged, which affects the secondary sales.
2. The case that the delivery address cannot be delivered due to the incomplete filling of the delivery address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

HOW DO I RETURN MY ORDER?

Your order number must be notated in the package.

Customers are responsible for return shipping. Shipping costs are non-refundable.

When we receive the goods, we will give you a refund

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@carlss.com.

Please contact our Customer service at support@carlss.com to get the return address.